Terms and conditions
The accommodations that we use for our trips are chosen with care. Comfort, location with regard to walks, ambiance, cuisine, service and hospitality are important criteria. We consciously choose not to use large hotel chains, but generally in attractive and rural accommodations. Pedrotours travels in small groups of at least 5 and a maximum of 16 people, because then you can only experience nature and the contact with the local population is spontaneous.
Booking a trip
We request you to use the website to book. You will be guided through the entire booking process in an orderly manner. If you prefer to go through the booking process by phone or if you would like to visit us, please call one of our travel consultants on 0034-622919957 or mail to email@example.com, we will be happy to help you.
Books is not without obligation
Once you have booked via our website or by telephone, you can no longer cancel or change your reservation less than 30 days before the departure date. You have to take two options into account when booking
- The trip you have booked is immediately agreed and confirmed. In that case you will receive your travel agreement by e-mail the same day.
- The trip (or parts of it) booked by you must first be requested by us. If we can arrange the trip according to your wishes, your booking is final and you automatically receive the travel contract by e-mail (often after 1 to 10 working days). If an accommodation is full, we will book an equivalent alternative for you. If certain program components or accommodations can not be confirmed, or not at the same price, we will contact you to discuss possible alternatives.
Organizer: The trader who compiles the journey and offers it - whether or not through a retailer. Likewise, as an organizer, the trader who offers the journey if it only consists of one travel service and the conditions on it are declared applicable.
Traveler: any person who concludes or intends to conclude a travel agreement with the organizer and any person who has the right to travel under the contract;
Travel service: passenger transport, hire of a motor vehicle or motorcycle, accommodation or other tourist service within the meaning of article 7: 500 sub a BW.
Travel service provider: the service provider that performs part of the trip, such as auxiliary persons (accommodation providers / carriers / external guides / etc.) Of the organizer.
Agreement: the agreement including these conditions whereby the organizer undertakes towards the traveler to provide the journey.
Written: in writing or by electronic means including by e-mail.
Conditions: these general conditions.
Package travel: a package holiday within the meaning of the law.
Journey: a package tour or, if the conditions apply to it, a single travel service.
Article 2 - Applicability conditions
2.1 Package tours
These conditions apply to all Package Holidays offered by the Organizer or agreed with the Organizer and form an inseparable part thereof.
2.2 Linked travel arrangements
These conditions can also be declared applicable to Travel Services that are part of a linked travel arrangement. On the Travel Services that have not been agreed with the Organizer, the conditions of the supplier of that Travel Service apply.
2.3 Travel services
These conditions can also be declared applicable to stand alone Travel Services that do not constitute a package tour or linked travel arrangement. Title 7a of Book 7 of the Civil Code containing rules about package travel agreements and linked travel arrangements does not apply in that case. For these Travel Services, no protection applies in the event of the Organizer's insolvency, unless it is explicitly stated in the offer which party provides cover in the event of the Organizer's insolvency.
2.4 Different and additional conditions
Deviating and additional conditions must be agreed in writing. Deviating provisions in the individual agreement take precedence over these conditions.
Article 3 - Establishment Agreement
3.1 Content of offer
The offered trip includes the services and facilities explicitly described in the offers and publications of the Organizer. The content of the offer is exclusively determined on the basis of the information provided by or on behalf of the organizer. Information in travel service provider publications is not part of the offer, regardless of whether a link to it is included in the organizer's offer. The stated travel time is indicated in whole days, with the day of departure and arrival being counted as whole days.
3.2 Free offer
All quotations and offers by the organizer are non-committal and can be revoked by the organizer after acceptance in all cases until 5.00 pm on the next working day (Mon-Fri) without giving any reason. This also applies if the Traveler has received an automatic confirmation of receipt of the booking.
3.3 Establishment of the agreement
The agreement is established by the acceptance by the traveler of the offer of the organizer.
3.4 Obvious errors
Obvious errors in the offer do not bind the organizer. This concerns the offer of a prize, the content of the offered service or other information of which the traveler, in view of all circumstances, could not reasonably assume that the organizer intended to explain this. If there is reason to doubt the accuracy of the price or information, the traveler must inquire.
3.5 Special wishes
If the traveler expresses certain preferences before or at the conclusion of the agreement, rights can only be derived insofar as these preferences have been accepted as a special wish by means of a written commitment from the organizer to the traveler that the preference will be granted. The single entry as a preference on travel documents and the booking confirmation is not sufficient for this.
3.6 Special requirements
If the traveler notifies the organizer as 'required' at the latest when entering into the Agreement in connection with the medical condition or because of other important interests, this shall be regarded as a suspensive condition for the conclusion of the agreement. The Organizer must reject the 'requirement' within a reasonable period of time or confirm it and ensure that it is complied with. A period of 7 days is in any case considered reasonable. If the organizer rejects the requirement, no agreement will be concluded. If the organizer confirms the 'requirement', the agreement is concluded by sending confirmation. If additional costs are attached to the requirements and these are known, the organizer makes a new offer to the traveler.
3.7 Confirmation of receipt of the booking
If acceptance by the traveler takes place electronically, the organizer confirms receipt of the acceptance sent by the traveler.
3.8 Confirmation of the booking
The organizer will send a booking confirmation immediately after the booking of the trip or together with a (down payment) invoice.
3.9 Revocation by traveler
A booking of the trip is final. The traveler has no right to cancel the contract.
The traveler who books the trip must be of age. If a minor (<18 years) travels without the persons who have authority over the minor, these persons must send a signed declaration of consent within 7 days of the booking. In this case, notwithstanding paragraph 3 [Establishment of the agreement] of this article, the agreement will only become definitive after receipt of this declaration by the organizer.
3.11 Books for other Travelers & Communications
The traveler who enters into an agreement on behalf of or for the benefit of one or more other travelers is jointly and severally liable for all obligations arising therefrom. The other travelers are each responsible for their own part. The confirmation, the invoice, the travel documents and all other communication is only sent to the traveler who makes the booking. The Passenger who books the trip on behalf of or for the benefit of others is obliged - with the permission of that person - to disclose relevant personal circumstances of those other travelers that may influence the performance of the agreement with the registration. The traveler who books the trip on behalf of or for the benefit of others is obliged to provide these other travelers with these conditions and other relevant communication.
Article 4 - Information by the Organizer
4.1 Travel sum
Prices mentioned are per person, unless explicitly stated otherwise. The offered travel sum includes all known unavoidable additional costs, unless the costs can not be included in the fare or are not yet known. In that case, these costs or the nature of the costs are clearly and near the fare. If the fare is age-dependent, the age on the first day of the Journey is decisive.
4.2 Information by the Organizer after booking
Upon conclusion of the contract or immediately thereafter, the Organizer will provide the Traveler with the information including the accepted special wishes of the traveler and information tailored to Dutch nationality regarding the necessary travel documents (passports, visas, etc.) and any formalities health area and other legally required information.
4.3 Information by the Organizer for the Journey
Timely before the start of the journey and at the latest when providing the travel documents, the traveler receives detailed information about the booked journey including information about the planned departure times, the latest time to check in, the planned stops and arrival and, if applicable, the name of the passenger. the airline operating the air transport.
4.4 Travel documents
The traveler must have the necessary travel documents for the journey, such as a passport, visa, vaccination certificates, etc. In view of the great importance of this, the traveler must provide the general information provided by the organizer with the relevant authorities. and to check settings for applicability, completeness and topicality. Before booking the traveler, the traveler must verify whether there is sufficient time to obtain the necessary travel documents in connection with the possibly long lead time of an application for travel documents and, in particular, any necessary visa. If the traveler can not make the trip or not entirely because of the lack of valid, complete and correct travel documents, the ensuing costs will be entirely for the account of the traveler.
5.1 Relevant information from the traveler (s)
Before or at the conclusion of the contract, the traveler who makes the booking shall provide all information relevant to the trip of himself and the other travelers he or she has registered. In particular, this concerns information about the travelers or the composition of the group if this may affect the health or safety of the traveler or others during the journey. If the information provided is incorrect or incomplete, this may result in the traveler being excluded from participation by the organizer or the Travel Service Providers. In that case, the traveler will owe the cancellation costs in accordance with article 9 paragraph 2 [cancellation costs]. Other costs arising from this are also for the account of the traveler.
5.2 Reduced mobility, pregnant women, unaccompanied minors and illness
Passengers with reduced mobility and their escorts, pregnant women, unaccompanied minors and travelers with a disease that may have an effect on the trip should do so when entering into the agreement or in any case as soon as possible after the traveler is aware of this. organizer in connection with any consequences for the journey and in particular air transport. These travelers must verify with the carrier whether a medical certificate is required to travel.
6.1 Deposit payment
After the Agreement has been concluded, 25% of the travel sum must be paid within 14 days after receipt of the deposit invoice, with a minimum of € 50 per Traveler. If air tickets are included, the full amount of the flight tickets plus 5% of the travel sum of the remaining part of the trip must be paid as a deposit.
Fly and train tickets
If flight or train tickets are booked on the instructions of the traveler, they must always be paid in full and an additional amount of € 25 is charged to booking costs.
6.2 Remaining payment
The remainder of the travel sum must be paid no later than 6 weeks before the start date of the Trip. At the conclusion of the contract within 6 weeks before the start date of the trip, the full travel sum must be paid by return and in any case before the start of the trip.
6.3 Default and interest
If the traveler does not pay within the period mentioned above or stated on the invoice, the traveler is in default without any further notice of default being required and the legal interest will be owed on the outstanding amount from then on.
6.4 Collection costs
The traveler is obliged to pay the extrajudicial collection costs if the traveler has been summoned not to pay within a period of fourteen days, starting the day after the reminder has been received, stating the consequences of the absence of payment, including the exact collection costs that will be paid. advanced. The extrajudicial collection costs amount to 15% of the demanded up to € 2500, 10% over the subsequent € 2500, 5% over the subsequent € 5000 and 1% over the excess, with a minimum of € 40.6.5 Further consequences of non-payment
If the traveler is in default, the organizer may suspend the sending of the travel documents without further notice until full payment has been received. If payment is not made after a reminder or if no payment has been made before the start of the trip, the organizer has the right to exclude the traveler from participation. The obligation to pay remains. Instead of excluding the traveler from participation, the Organizer can cancel the Agreement and charge the cancellation costs due to the traveler. The provisions of this paragraph are without prejudice to other rights of the organizer.
7.1 Conditions and notification
A traveler may transfer the Voyage to another person who meets all conditions attached to the journey. The traveler requests the organizer to substitute the person at the latest 7 days before the start of the journey, at least with due observance of a reasonable period within which the necessary actions can be taken. Transfer is only possible insofar as the conditions of the travel service provider concerned allow this. If airline tickets are part of the trip, transfer of the flight tickets is generally not possible. Transfer of the entire journey is then usually only possible if - at the expense of the traveler - a new airline ticket is booked.
7.2 Joint and several liability and extra costs
The traveler and the person who takes over the journey are jointly and severally liable for the payment of the outstanding amount and for any additional fees, surcharges and other costs arising from the substitution, including modification costs.
Article 8 - Change by the Traveler
The traveler who has booked the trip may request the organizer in writing to amend the Agreement. The organizer is not obliged to do this. The organizer informs the traveler of the new travel sum. If the traveler agrees with the costs of the change, the new travel and change costs are due. If the new travel sum is lower than the original travel sum, the difference will be settled with the change costs due.
8.2 Adjustment of departure date or number of passengers
A request to change the departure date does not constitute a change, but a cancellation. Reducing the number of paying passengers is no change, but a partial cancellation. The cancellation regulation of article 9 paragraph 2 [cancellation costs] applies to this.
The traveler can cancel the contract at any time before the start of the trip. Cancellation must be in writing. The date on which the written cancellation is received by the organizer counts as the time of cancellation. In the case of receipt after 5.00 pm or on the weekend, the next working day (Mon-Fri) is regarded as the date of receipt.
9.2 Cancellation costs
You can cancel free of charge up to 60 days before departure (any costs already incurred by the tour operator will be charged). From 59 days before departure you owe the following amounts and any costs already incurred by the travel company:
If a flight is included in the trip, the following amounts are due for cancellation by the traveler:
a. up to and including 59 days before the day of departure: the cancellation costs of the flight + 20% of the remaining part of the travel sum;
b. from 55 days up to 22 days before the day of departure: the cancellation costs of the flight + 50% of the remaining part of the travel sum;
c. from 21 days up to and including 7 days before the day of departure: the cancellation costs of the flight + 75% of the remaining part of the travel sum;
d. from 6 days before departure: 100% of the travel sum.
If no flight is included, the Traveler is due the following amounts:
a. up to and including 59 days before the day of departure: 20% of the travel sum;
b. from 55 days up to and including 22 days before the day of departure: 50% of the travel sum;
c. from 21 days up to and including 7 days before the day of departure: 75% of the travel sum;
d. from 6 days before departure: 100% of the travel sum.
Article 10 - Price change
10.1 Price change
The organizer can reserve the right in the agreement to increase or change the fare with regard to agreements already made up to 20 days before the day of departure as a result of price changes in costs of fuel or other energy sources, taxes or fees of not directly related to the execution of the trip involved third parties and / or exchange rates. The price revision method must be known before the booking and is part of the Agreement.
10.2 Termination by Traveler
If the increase is more than 8% of the travel sum, the traveler has the right to terminate the contract. In that case, the traveler is entitled to immediate reimbursement of the amounts paid. The organizer shall provide the traveler with a reasonable period of time within which the traveler must have made it known in writing or terminates the contract. If the agreement is not terminated within the set term, the price increase will be deemed accepted and the right to termination will lapse.
10.3 Price reduction
If the right to a price increase or a price change is stipulated, the traveler has the right, if applicable, to request a price reduction in accordance with the price revision method. An amount of 30 euros in administrative costs will be deducted from the amount the traveler owes on the basis of any price reduction.
The organizer can cancel the contract before the start of the journey and the traveler refund all amounts paid for the trip without being liable to pay damages:
(a) where the number of notifications is less than the minimum number specified in the contract and the traveler is notified of the cancellation within the time limit specified in the contract, but at the latest:
- 20 days before the start of the trip with a trip of 6 days or more.
- 7 days before the start of the trip with a trip of 2 to 6 days.
- 48 hours before the start of the journey with a voyage of less than 2 days.
b) in the event of force majeure, which means inevitable and extraordinary circumstances.
12.2 Reimbursement of the fare paid
In the above cases, the organizer pays back received amounts immediately and at the latest within 14 days. Not reimbursed are costs incurred by the traveler for services that fall outside the agreement such as vaccinations, visas, purchase material, insurance and, if not included in the trip, the flight, tickets, accommodation, etc.
12.3 Termination due to the actions of the Traveler
In the event that the traveler does not comply with pre-established participation requirements or if incorrect or incomplete information about experience, skills, physical or mental condition or other relevant subjects is provided by or on behalf of the traveler, the Organizer has the right to terminate the Agreement. This does not affect other rights of the organizer.
Damages include both damage and compensation for lost travel.
16.2 Allocation & force majeure
The traveler is in no way entitled to compensation for damage incurred by the traveler as a result of non-conformity, insofar as the non-conformity is due to:
a. the traveler;
b. third parties that are not directly involved in the execution of the agreement and the non-conformity could not be foreseen or prevented;
c. unavoidable and extraordinary circumstances.
16.3 Liability exclusion
Any liability of the organizer for damage is limited to three times the travel sum, unless the damage follows from the death or personal injury of the traveler or the damage is caused by deliberate or negligent action by the organizer.
16.4 Liability exclusion under treaty or EU regulation
If the organizer can be held liable for any damage, including damage resulting from the death or personal injury of the traveler, this liability shall in any case be limited or excluded to the limits permitted in accordance with the applicable international conventions and / or EU regulations pertaining to the individual Travel Services.
16.5 Insured damage
The organizer is not liable for damage of the traveler that is covered by insurances, such as care, travel or cancellation insurance.
Every claim of the traveler for compensation for damage will lapse two years after the trip has taken place or if the trip did not take place two years after the planned date of commencement.
16.7 No accumulation of fees
If due to the same event compensation or compensation is due under international treaties or EU regulations, such as the regulation on air passengers' rights in the event of denied boarding, cancellation or long delay, this compensation or compensation does not accumulate with the compensation or price reduction under this agreement. . The compensation or compensation will be deducted from the compensation or price reduction owed by the organizer under this agreement. For the above it does not matter whether the compensation or compensation under international treaties or EU regulations is owed by the organizer or a travel service provider engaged by it.
17.1 Behavior and follow-up of instructions
The traveler must behave as a reasonable traveler and is obliged to follow all instructions to promote the proper execution of the travel of the organizer and the travel service providers.
17.2 Consequences of non-compliance - exclusion from participation
In the event of non-compliance with instructions or in the event of a nuisance caused by a passenger, the organizer or the travel service provider shall be entitled to partially or completely deny the traveler the further participation in the travel or travel service. The traveler is not entitled to a refund of funds in such a case. Further costs resulting from this are at the expense and risk of the traveler.
Before proceeding to exclusion from participation, the traveler is first given an oral or written warning. A warning is not required if this can not be requested from the organizer or travel service provider given the circumstances of the case, taking into account the behavior of the traveler, the expected chance of improvement of the behavior, the effect on the trip and other travelers, the risk of damage and the safety of the travelers and others.
17.4 Liability traveler
The traveler is liable for damage caused by his / her behavior, non-fulfillment of the obligations in this article or damage that must otherwise be attributed to him. The traveler indemnifies the organizer of claims from travel service providers or third parties involved in the trip for damage caused by the passenger or attributed to him.
17.5 Check time of return journey
The traveler must verify the exact time of departure no later than 24 hours before the scheduled commencement of the return journey.
The organizer shall provide the contact details of the organizer in the event of an emergency and, if applicable, his / her local representative, before the start of the trip.
18.2 Reporting on the spot
If the traveler is of the opinion that the trip is carried out non-compliant, he must report this non-conformity immediately, but in any case during the trip, to the travel service provider concerned so that he can find a solution. If the tour guide of the organizer is on site, the complaint must also be reported to the tour guide without delay. If there is no tour guide on site, the complaint must also be clearly reported to the organizer. This notification can be made per [Whatsapp, sms text message, by phone or on working days (Mon-Fri) at Dutch office hours (9 am-5pm) also by e-mail]. The organizer sends the traveler a confirmation of the notification via the same medium and by e-mail.
18.3 Communication costs
The costs of the necessary communication with the organizer will be charged to the organizer. The traveler must, as far as possible, limit the costs by using, among other things, calls via internet, WhatsApp and e-mail.
18.4 Report a complaint that has not been rectified after returning
All complaints which, according to the traveler, are not or not fully remedied or compensated during the trip, must be submitted to the organizer in writing and with reasons, within two months after return. The organizer is obliged to react with motivation within one month of receipt of the complaint.
18.5 Consequences not or late notification of the non-conformity or complaint
Not complaining or not complaining in time in accordance with the second paragraph [Reporting on the spot] of this article may affect the amount of any price reduction or compensation, unless the organizer's interests are not adversely affected by not complaining in time. Complaints that are not received in time after return will not be processed, unless this is not reasonable in the circumstances of the case.
19.1 Third party rights
Subordinates, auxiliary persons and other third parties involved in the execution of the agreement can invoke the provisions of the agreement and these conditions (including the liability exclusions) vis-à-vis the traveler.
19.2 Replacement provisions
If mandatory law precludes the validity of a provision in these conditions or if a provision is annulled, that provision is deemed to have been converted into a valid provision that, as far as possible, approximates the original intention in terms of content and scope.
19.3 Applicable law
Only Dutch law applies to the offer, the agreement and the execution of the agreement. Without prejudice to this choice of law, a consumer shall enjoy the protection afforded by the mandatory law of his country of residence if the organizer directs commercial activities (including advertising) on the agreed journey to the country where the consumer is domiciled, unless the services are not entirely or partially performed in that country.